Terms and Conditions

Ordering and Security of Online Services

Our Checkout page used our own a Secure Connection Certificate as issued by Comodo Positive SSL

Shopping Cart Shipping Instructions

Make sure you enter the destination for your order then choose UPDATE TOTALS – do this and you will see the postage/shipping cost.

Then your order is ready to PROCEED TO CHECKOUT.

Shopping Cart Shipping not Showing

All Payment transactions on our Checkout page are processed by PayPal’s secure payment gateway or NAB Connect’s secure payment gateway.

Customers can choose either one of these. An account is not required with PayPal or with NAB to complete an order.
Please note that all prices are quoted in Australian dollars ($AUD).

If you want to enquire or follow up about any orders please email Customer Service.

Telephone: +61-2-6628-6363

Post a cheque or International Money Order
If you would prefer to pay by cheque please proceed to the checkout, print the order page, complete the relevant details, attach correct payment and post it to:

KOALA TEA COMPANY PTY LTD
PO Box 6099
SOUTH LISMORE
NSW 2480
Australia

 

TERMS AND CONDITIONS OF SALE
Mail and phone orders welcome. Payment required with order. We will accept Cash, Money Order, Cheque, Mastercard, and Visa. Any damage or problems with an order must be reported immediately following delivery. In appropriate situations our limit would be to replace or refund if deemed necessary. In the event of your choice being out of stock, we will fill your order with a similar tea. Should that not be possible, we will contact you by email.

WE’RE SORRY,  BUT WE REQUIRE PAYMENT BEFORE SHIPPING. NO COD.

GUARANTEE
Products are warranted against defect by the manufacturer.

MINIMUM ORDER:   we require a minimum of $15.00 AUD.

If you have any more questions about ordering, please contact us.