Terms and Conditions

/Terms and Conditions
Terms and Conditions 2017-01-03T13:16:59+00:00
Checkout with PayPal Secure PaymentsOur Checkout page is SSL Secured by ComodoCheckout Payments Secured by NABConnect

Ordering and Security of Online Services

Our Checkout page used our own a Secure Connection Certificate as issued by Comodo Positive SSL

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Shopping cart page calculate shipping first using UPDATE TOTALSMake sure you enter the destination for your order then choose UPDATE TOTALS – do this and you will see the postage/shipping cost.

Then your order is ready to PROCEED TO CHECKOUT.

If your cart page states “There doesn‘t seem to be any available shipping methods. Please double check your address, or contact us if you need any help.” Then please REFRESH YOUR BROWSER by choosing F5 on the keyboard (CTRL F5 is even better). If that message still displays please try another browser OR clear your browser Cache. This will enable the most up to date content from our website. If there are any problems please do contact us using our contact page.

All Payment transactions on our Checkout page are processed by PayPal’s secure payment gateway or NAB Connect’s secure payment gateway.

Customers can choose either one of these. An account is not required with PayPal or with NAB to complete an order.
Please note that all prices are quoted in Australian dollars ($AUD).

If you want to enquire or follow up about any orders please email Customer Service.

Telephone: +61-2-6628-6363

Post a cheque or International Money Order
If you would prefer to pay by cheque please proceed to the checkout, print the order page, complete the relevant details, attach correct payment and post it to:

KOALA TEA COMPANY PTY LTD
PO Box 6099
SOUTH LISMORE
NSW 2480
Australia

TERMS AND CONDITIONS OF SALE
Mail and phone orders welcome. Payment required with order. We will accept Cash, Money Order, Cheque, Mastercard, and Visa. Any damage or problems with an order must be reported immediately following delivery. In appropriate situations our limit would be to replace or refund if deemed necessary. In the event of your choice being out of stock, we will fill your order with a similar tea. Should that not be possible, we will contact you by email.

WE’RE SORRY,  BUT WE REQUIRE PAYMENT BEFORE SHIPPING. NO COD.

GUARANTEE
Products are warranted against defect by the manufacturer.

MINIMUM ORDER:   we require a minimum of $15.00 AUD.

If you have any more questions about ordering, please contact us.

Privacy Statement

Koala Tea Company respects the privacy of every individual who visits our Corporate web site or responds to our marketing, or interactive advertisements.

This Privacy statement outlines the information Koala Tea Company will collect and how we will use that information. This Statement will tell you what to do if you do not want your Personal Information to be shared or divulged when you visit Koala Tea Company website or respond to our advertising.

Personally-Identifiable Information

We will not collect any Personal Information about you (that is: your name, address, telephone number, or email address) unless you provide it voluntarily. If you do not want your Personal Information collected do not submit it to us. If you do submit Personal Information we will use it in the following ways, unless stated otherwise: we will store and process that information to better understand your needs, and to improve our products and services; and we may use that information to contact you. We will not distribute or sell your Personal Information to any outside company for marketing or solicitation and we will maintain the confidentiality of your Personal Information. It will only be used to support your relationship with Koala Tea Company and its affiliated entities.

Non-Personally Identifiable Information Collected Automatically

In some cases, we may collect information about you that is not Personal Information. Examples of this type of information include the internet browser you are using, the type of operating system, and the domain name of the website which linked you to our site. We do not use cookies to extract non-personal information from your computer.

Subscribers

Koala Tea Company will not distribute, sell or rent your Personal Information to any outside company for marketing or any other purpose (excepting use to support your relationship with Koala Tea Company and affiliated entities).

If you have any questions regarding this privacy policy or would like to have any information deleted from our records please contact us via email.

No Responsibility is Assumed

Koala Tea Company, its officers and employees assume no responsibility in relation to the use of this web site or the information contained in it.

Security of Online Services

Checkout with PayPal Secure PaymentsOur Checkout page is SSL Secured by ComodoCheckout Payments Secured by NABConnect

Our Checkout page used our own a Secure Connection Certificate as issued by Comodo Positive SSL

All Payment transactions on our Checkout page are processed by PayPal’s secure payment gateway or NAB Connect’s secure payment gateway.

Customers can choose either one of these. An account is not required with PayPal or with NAB to complete an order.

When you use Koala Tea Company website you should be aware that there are some inherent risks associated with the transmission of information via the Internet and/or email. If you do not wish to use our Online Services, you can contact with us by post, fax or telephone.

Advice

Koala Tea Company website does not provide advice. The information contained in this website is not intended to be advice. It is general information only.
You are welcome to contact us to ask questions on our products.

Professional Advice Recommended

The information in Koala Tea Company website should not be used as a substitute for professional advice and assistance and we strongly recommend that such advice and assistance be obtained before you take any commercial decisions or steps.

Information Not Complete or Comprehensive

The information in Koala Tea Company website is not intended to be comprehensive or complete and may not be up to date or current. The website may not contain information covering particular products, events, services or subjects relevant to particular users.

No Statements of the Law

Unless specific provisions of legislation are quoted, Koala Tea Company does not make statements of the law in relation to any matter. The comments contained in this website about the law are summaries which may not be comprehensive or complete. If you wish to know the law, you should either go to the relevant legislation or obtain advice from a qualified professional such as a solicitor, patent or trade mark attorney.

Information Contains Errors and Inaccuracies

The Koala Tea Company website, and databases accessible through this website, contain information which has been entered manually and inevitably errors and inaccuracies occur in such a process. Although efforts are made to identify such errors and inaccuracies, the website and database, nevertheless contains errors and inaccuracies.

Unreliability of Third Party Information

Some of the information contained in the website and database accessible through Koala Tea Company website is provided to Koala Tea Company by third parties. It is not possible for Koala Tea Company to entirely audit the accuracy of the information provided by third parties. Inaccuracies may arise in that information in different ways and those inaccuracies may not be evident to users of this website.

Copyright

The materials on this site are the subject of copyright. Copyright entitles the owner to the exclusive right to copy and reproduce the materials. Copying or reproducing the materials may infringe the copyright. You are permitted only to download, display, print or reproduce the materials in unaltered form for personal, non-commercial use, research or study. Requests for authorisation to use the materials contained on this site for any other purpose should be directed to: Koala Tea Company via email.

Third Party Copyright

The Koala Tea Company information available through this website may contain material in which third parties are the owners of copyright (such as logos and patent and design drawings). Copying such material may infringe the rights of others and therefore Koala Tea Company recommends that you obtain the appropriate approvals from the copyright owner before copying or doing any other infringing acts.

No Endorsements

Incorporated into Koala Tea Company website are links to the websites of other organisations and businesses. The links we have incorporated do not and should not be taken as implying an endorsement or approval of the content of those websites or the activities of the organisations and businesses responsible for those websites.